Hear every customer in their own words

No. Ukta is software only. Install the Ukta app on any Android tablet you already own, place it at the counter, and start collecting feedback. There is no proprietary kiosk hardware to buy, rent, or maintain.

Three ways: the tablet app at the counter (star ratings, taps, and spoken feedback), QR-code surveys customers open on their own phone, and tracked one-time survey links triggered from your POS or email flows.

Yes. The in-store app keeps collecting feedback offline, queues every response on the tablet, and syncs automatically the moment the connection returns — a flaky network never costs you feedback.

Eleven languages: English, Hindi, Kannada, Tamil, Telugu, Bengali, Marathi, Gujarati, Punjabi, Malayalam, and Odia — seven of them with high-accuracy fine-tuned speech models. Guests who speak something else can use auto-detect. Spoken feedback is transcribed and analyzed for sentiment automatically, even offline.

A same-day alert is routed to the manager of that specific store with the customer's exact words attached, so the team can recover the customer before the visit becomes a public one-star review.

Ukta starts with a 7-day free trial — full access, no credit card required. Paid plans scale with the number of stores and tablets you run; current pricing is listed on this page.

Yes. Ukta supports canonical Net Promoter Score on the standard 0–10 scale, categorizing every respondent as a promoter, passive, or detractor automatically, and CSAT on a 1–5 scale as a first-class dashboard metric. Customer Effort Score (CES) is available as a question type.

Ukta runs an automated two-proportion Z-test when comparing periods, stores, or segments. Instead of reacting to a score that moved because only a handful of people responded, you see whether the shift is statistically significant at the sample size you actually have.

Yes. Ukta applies Pareto analysis to the reason codes attached to low ratings, ranking them by cumulative contribution so you can see the small set of causes behind most of your bad experiences. Separately, driver-based rollups break ratings down by store, staff member, and department.

Every morning from 8 AM in your workspace's local timezone, Ukta emails owners and leadership an AI-written summary of the previous day: sentiment movement, the themes customers raised, store-level highlights, and what needs attention. You read one short briefing instead of digging through a dashboard.

Yes. After a great visit, the AI Review Assistant reads what the customer actually told you and drafts a personalized, first-person Google review suggestion they can copy in one tap. The customer stays in control of what they post — Ukta only removes the blank-page problem.

A low rating automatically opens a ticket routed to the assigned store manager, with SLA tracking so it does not sit unread. Loop-closure metrics then track whether that store's ratings recover after the issue is addressed, and opt-in detractor win-back outreach can follow up with the customer directly.

Yes. Every campaign has a copy-paste embed snippet that renders the survey inline in your website or web app, alongside its QR code and shareable link. For deeper integration, a scoped REST API and HMAC-signed webhooks push feedback events into your POS, CRM, or loyalty workflows.

Ukta is built for the DPDP Act 2023: data retention is configurable per workspace, and expired feedback is hard-anonymized — audio deleted, comments and transcripts cleared, and customer identifiers hashed. The customer identification value (CIV) links returning customers across visits without storing personally identifiable information.