Ukta

See the whole feedback system at once

Ukta connects collection, interpretation, and action in one operating surface, so teams spend less time reconciling tools and more time improving the customer experience.

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Workspace health

1,284

Feedback

37

Insights

6

Alerts

Trend

Command center dashboard

See the full customer story in one view, from sentiment movement to the operational choices it should trigger next.

  • Track NPS, feedback volume, consistency, and trend movement from one workspace.
  • Surface AI-generated priorities without digging through raw survey exports.
  • Move from overview to store-level detail with filters that keep the context intact.

NPS Score

72

Consistency

High

Volume Trend

Deep feedback analysis

Bring text, ratings, and voice responses together, then inspect the moments that need a human decision.

  • Filter by source, store, rating, and time range without losing the wider pattern.
  • Review voice submissions with transcription and sentiment context attached.
  • Export what matters for reporting while keeping the live workflow inside Ukta.
5★Pricing

The new tier structure makes total sense for us.

2★Support

Wait times on Friday were longer than expected.

4★Quality

Consistency has improved across all locations.

Adaptive surveys and campaigns

Shape collection flows around the answer, not around a rigid form builder.

How was your visit?

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  • Trigger follow-up questions from low scores or specific responses.
  • Preview exactly what customers see across mobile and in-store touchpoints.
  • Distribute with tracked links or QR codes tied to the campaign source.

Multilingual voice that works offline

Let customers speak instead of type. Ukta captures voice feedback right at the counter in their own language, and keeps collecting when the connection drops.

  • On-device transcription turns spoken feedback into searchable text across languages.
  • The in-store app queues responses offline and syncs automatically the moment it reconnects.
  • Low ratings trigger same-day alerts routed to the right store manager.

Voice feedback

Offline · queued
Englishहिन्दीಕನ್ನಡमराठी

Store and device control

Keep multi-location operations coherent while giving local teams the data they actually need.

  • Assign managers to their own stores and limit visibility by role.
  • Pair in-store devices securely and monitor which touchpoints are active.
  • Extend surveys at the device level when a location needs more context.

Locations

82

Downtown Coffee

Online

64

Westside Market

Online

48

East End Hub

Review

Give every team the same view of the customer

Leadership, CX, and store teams see what customers are saying and what should happen next, in one place.

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