The same feedback system should speak differently to the people who use it. Ukta gives each team the view, timing, and level of detail they need.
CX
Emerging themes flagged weekly
Store
Low ratings routed to the store manager
Exec
Outlier stores surfaced early
Ops
Every issue gets a named owner
CX teams
Raw feedback piles up across surveys, links, and voice submissions until reporting becomes the work.
Ukta gathers every signal in one place, tags the theme, summarizes the priority, and keeps the route from evidence to action short.
Store managers
Delayed, aggregated reports hide the specific issue that happened at a specific location today.
Store-level access, live alerts, and feedback drill-downs keep managers close to the exact interaction that needs attention.
Executives
As footprints grow, leadership needs to know where the experience is drifting before it becomes a brand problem.
Ukta rolls up portfolio health while exposing the outliers, letting leaders allocate effort where it changes the outcome.
Use one source of truth without forcing every role into the same view or the same workflow.
